Thursday, 20 September 2018


      TRACK YOUR ASSETS OR INVENTORY NOW

          EASY . AFFORDABLE . INTUITIVE . COMPLETE 

                                                                   REDBEAM

SUBMIT AN INSTALLATION ISSUE OR OTHER RELATED REDBEAM SUPPORT ISSUE

llllllllllllllllllllllll Redbeam User ID or Password invalid
Usually caused by incorrect password
 
     
Step 1:  Close out of the RedBeam Application  
Step 2: Verify that you are an administrative user on the network. If not, please locate an IT person or obtain an administrative user account  
Step 3: Go to Start>My Computer and navigate to C:\Program Files\RedBeam\Utilities folder.   
Step 4: Launch the RedBeam Password Reset.exe application  
 

Redbeam Asset management, Inventory Control, Check In Check Out Password reset

 
Step 5: Once the application is open, verify that the application and server for the database are correct. By default, the application and server will be pulled from the registry of the application. If you are not sure about the application or server contact your IT department  
Step 6: Once override server is verified, click " Reset Password " .  
Step 7: Once a message stating " Password changed to " is displayed, record the new password and click " OK "  

Restart the application, use the password the system provided you when prompted, enter and verify a new password. If you are still not able to login to the application

 
Step 8: Restart the application, use the password the system provided you when prompted, enter and verify a new password. If you are still not able to login to the application, see Step 9.  
Step 9: Still having a problem -:Please contact your Redbeam Reseller or DCI Scanning (+27 11 867 1449) for more assistance  
NOTES:

The admin user that installs the application on the workstations will also need to register the application on the workstations before logging off. This must be done before limited access users attempt to use the workstation because they will not be able to update the registry with the activation key. The activation key resides in a different location then the regular registry information.

 
     
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